Find out more
Get TheContentsSafe
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| Frequently asked questions |
Below is a general list of questions
that we often receive from customers:
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NO, we can send you a paper list to complete and for a small
fee, we can enter this list for you including any images you
wish to send.
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Do I have to Download
the software?
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How long does it take to do an Inventory?
This depends on the contents of your home and how thorough you
want to be. We suggest use the software to its full potential.
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What equipment do I need?
You’ll only need a basic PC with Windows, along with a standard
internet connection.
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What if I don’t have these?
Not an absolute must, but generally more helpful and cheaper.
Please see Do I need a Computer? and
Do I have to Download the Software?
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What if I want to give this software as a present
for a Birthday or Christmas?
No Problem, just one call to tell us the recipient’s details,
we do the rest, we’ll even giftwrap and enclose a card with
a personal message from you.
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How do I pay the yearly subscription?
This can purchased either via the Internet or by phone.
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Can I pay by cheque?
Yes, we accept most types of payment including Visa, Mastercard,
Switch, Cheque , postal order and even cash (to be sent via
recorded delivery only).
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If my house was to burn down, how long does
it take to get my list to me wherever I may be?
We can provide your list to an address of your choice within
48 hours, once you have answered and we have verified relevant
security questions.
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What happens if my computer crashes and I lose
all my data?
If you have lost the data as well as the software program, simply
re-download the application and enter your product key provided
upon first activation. Then give us a call, and we can get a
back up copy of your inventory to you (providing you have uploaded
your inventory to us and are up to date with your yearly subscription).
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What if I lose or forget my username and product
key?
Simply ring us on 0870 224 7233, answer our
security questions and then your Username and Product Key will
be sent to you.
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What happens if someone does get hold of my
list?
Nothing, because the data, when backed up to ThecontentsSafe
it is encrypted and password protected, so that no one else
can read it. It cannot be loaded onto another PC and remember
it does not include any of your personal data.
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How do I send a written Inventory to you?
There are two ways. Create a full report, print this report
out, then send it to us in the post quoting your Product Key
OR complete the paper list version as mentioned previously and
send to us also in the post.
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What happens if I
don't renew the annual subscription?
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